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LegalRefund Policy

Clear rules on what we refund, what we can't, and how to ask.

Last updated 30 September 2026

At a glance

  • Cancel before we start

    Full refund of our professional fee.

  • Work partly done

    Refund for the part not yet done.

  • Government fees

    Paid to departments and can't be recovered by us.

  • Extra payments

    Duplicate or excess amounts refunded in full.

On this page

1What this policy covers

2Government and third-party fees

3When you can get a refund

4Rejections, queries and objections

5How to request a refund

6How refunds are paid

7Changes to this policy

8Company details

Need to discuss a payment?

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